The Human Firewall Part 2: The Payment Layer 

The fraud targeting your agency’s payments today operates beneath the surface of your booking system. The payment infrastructure that agencies rely on every day (the systems that move money between agencies, suppliers and clients), carries its own distinct fraud risk. And it is one that most agencies are not often equipped to detect.  142 million stolen card records were identified in 2025.  The average travel merchant loses […]

Part 1: Know Your Enemy: Building the Human Firewall

The fraud targeting your agency today is not what you were trained for. Most travel agencies have some version of fraud awareness in place. Chargeback policies. A reminder not to share passwords. A vague sense that phishing emails are something to watch out for. It’s not enough. Not anymore. The criminals targeting travel agencies in […]

Preparing for Europe’s Digital Borders: The WTAAA Guide to ETIAS

If you’ve ever had to manage the fallout of a client being denied boarding due to a documentation error, you know that border policy is an immediate operational reality. From the last quarter of 2026, visa-free travellers heading to 30 European countries will need more than a valid passport. They will need an ETIAS travel […]