Fraud Focus

This focus area spotlights how global fraud is increasingly threatening traveller and agency transactions as cybercriminal tactics evolve.

We provide strategies that protect against cyber fraud and AI-driven threats, including practical tools for identifying and preventing scams and best-practice protocols that safeguard agency business.

Part 1: Know Your Enemy: Building the Human Firewall

The fraud targeting your agency today is not what you were trained for. Most travel agencies have some version of fraud awareness in place. Chargeback policies. A reminder not to share passwords. A vague sense that phishing emails are something to watch out for. It’s not enough. Not anymore. The criminals targeting travel agencies in […]