Inconsistent surcharge labels, fragmented pricing, and unclear refund treatment are creating avoidable confusion for travellers and placing additional pressure on travel agencies that are increasingly relied upon to explain costs and support disrupted passengers.
WTAAA calls on airlines and relevant industry bodies to work toward: clear and consistent disclosure throughout the booking journey; full incorporation of airline-imposed surcharges into base fares to improve transparency; fair and prompt refund treatment when flights are cancelled and a refund is due; reasonable notice of surcharge changes; and industry dialogue on simpler, more transparent fare presentation.