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World Travel Agents Associations Alliance

Spanish Confederation of Travel Agents – CEAV

Members

Mr Rafael Gallego Nadal, President. On 20 October 2005 the Spanish Confederation of Travel Agents (CEAV) was established. In CEAV we think communication is a strategic tool to convey our messages and achieve our goals as a confederation . On the one hand, we want to increase our visibility and presence in the media and on the other hand we want to improve the image of the travel agencies in society . We will pass on the added value provided by the agencies to travelers today; quality, safety and cost and disseminate a new concept of travel agencies among different audiences. Our sector is a key player in the economy. The agencies bring innovation, dynamism and cohesion, interlinking businesses and creating synergies .Undoubtedly, our voice and our partners must be heard more strongly to the media and to the different bodies involved. We would also enhance the visibility of the different communities to transmit the plurality of realities that make us and facilitate the representation of the different types of agencies, large or small size and with different types of services and markets.

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Society of IATA Passenger Agents Limited – SIPA

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The Society of IATA Passenger Agents Ltd.(SIPA) was formed in 1978, to protect the specific interests of IATA appointed agents in Hong Kong. To this end, it negotiates directly with airline principals on all IATA matters. The Society is a founder member of the Travel Industry Council of Hong Kong, an umbrella organisatiion for the local travel industry, where it can represent its members in issues that effect activities in Hong Kong.Its works with world-wide and regional travel organisations to negotiate issues at an international level with principals such as hotels, airlines and hire-car companies. SIPA has been instrumental in securing special discounts and commissions on tour products to enhance bussiness opportunities and stimulate profitability for members. It also endorses comprehensive insurance products that benefit its members and protect their clients. SIPA keeps a close watch on technological and educational developments at all levels and assists members to meet the changing demands of the travel industry through special training courses and other activities. It also organises overseas conventions to enable its members to gain first-band knowledge of travel products and operations that can help increases mutual business opportunities. The Society is administered by an Executive Committee that is elected by members annually.

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The Federation of ASEAN Travel Associations – FATA

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ABOUT FATA Mr Hamzah Rahmat, Director The Federation of ASEAN Travel Associations (FATA) is the umbrella body for national travel associations within the ASEAN region. The combined number of travel agents under FATA members exceeds 7,700 serving a population of over 622 million people in ASEAN. FATA serves as a platform for members to discuss industry issues, address challenges and monitor trends, and engage with other organisations at the regional level to achieve the desired objectives. It provides a sense of ASEAN Community for individual travel agents operating in the region.         MEMBERS ATAB Association of Travel Agents Brunei CATA Cambodia Association of Travel Agents ASTINDO Association of Ticketing Agents Indonesia LATA Lao Association of Travel Agents MATTA Malaysian Association of Tour and Travel Agents PTAA Philippines Travel Agents Association PHILTOA Philippines Tour Operators Association NATAS National Association of Travel Agents Singapore ATTA Association of Thai Travel Agents TTAA Thai Travel Agents Association UMTA Union of Myanmar Travel Associations ACTIVITIES FATA’s vision is to contribute significantly to the growth and development of the travel and tourism industry in ASEAN and beyond. The mission is to provide effective advocacy in industry and government affairs, training, education and communications initiatives as well as marketing opportunities. The federation’s objective is to facilitate and contribute to the growth and development of the travel and tourism industry in ASEAN member countries, especially through the travel associations and private sector enterprises and businesses.

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The Brazilian Travel Agencies Association – ABAV

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Mr Edmar Augusto Bull, President. The Brazilian Travel Agencies Association – ABAV – is the entity with the biggest representatives and one of the oldest still in activity in the Tourism segment. Its credibility and strength in the different segments of the tourism industry have been conquered through more than 50 years of activity. São Luís Av., nº 165 – 1st floor, 1B ZIP CODE 01046-001 – São Paulo – S.P. BRAZIL website: www.abav.com.br Phone: 55 – 11 – 32313077 Defined by the Objectives: Represent the interests of the Travel Agents; Promote the class welfare and the harmonization throughout the country; Protect the legitimate interests of the tourism industry as a whole, cooperating with the public authorities in the study and resolution of the sector’s issues; Promote the national tourism development in all of its forms; Promote the disclosure and publicity of matters that are of interest to the entity and that allow it to make all the associates aware of the national tourism events ; Promote congresses, tourism exhibitions and lectures that stimulate the industry’s technical development; Promote, through ICCABAV, human resources training and development ABAV System ABAV represents a formidable distribution network, formed by the Travel Agencies spread all over the domestic territory. Its more than three thousand associated companies, in charge of 80% of the national market services – including air tickets issuance, lodging bookings, land tour transportation, car rental, packages operation and sea cruising, among others – give it a broad capillarity to offer tourism products and services in 52 economic sectors. In the commercial aviation, for instance, more than 80% of the air tickets (national and international flights) are sold by Travel Agencies. Most of the tour products come to the consumer through thousands of stores that service with quality, either in person or virtually, millions of persons and companies. In Brazil, according to official data, the Travel Agencies have near 35 thousand direct employments and more than 100 thousand indirect employments. Composed of a National Council, democratically elected and headquartered in São Paulo, the sector’s utmost representing entity is present in all the Brazilian States and in the District Capital, summing up the 27 unities that form ABAV System.

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The Travel Agents Federation of India – TAFI

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The Travel Agents Federation of India (TAFI) was established in 1986. It is a dynamic organization that guides the travel industry in India. It is a professional body of Travel Agents coordinating different segments of the travel trade and is a non-political, non-commercial and not-for-profit body.  TAFI’s membership today comprises of 1400 Active, Associate, Allied and Affiliate (Travel Service Intermediaries – Non IATA) members from all over India. Over 70% of the ticketing business is handled by TAFI members. TAFI is a proud member of World Travel Agents Associations Alliance (WTAAA) and an Affiliate member of the Southern African Tourism Services Association (SATSA). TAFI has signed an Agreement with the Federation of Hoteliers and Restaurant Association of India (FHRAI) for the benefit of its members. TAFI is committed to creating a more evolved and stable environment in the Travel Trade and becoming the cornerstone of the industry. TAFI represents the travel trade before official bodies of Government, Airlines and other appropriate forums. It ensures healthy growth of the Travel Industry by promoting mutual cooperation among TAFI members and by introducing schemes that would benefit TAFI members as well as provide mutually beneficial alternatives to the airline industry. TAFI augments the development of the travel industry in India by encouraging improvement in the standard of service, inculcating professionalism and spreading awareness and updated information on travel and regulations. It protects the interests of those engaged in the industry by highlighting the need to maintain high ethical standards and ensuring compliance of Rules, Regulations and Guidelines set by the Consulates, Government Authorities and Airlines. TAFI safeguards the interests of the Travel Agents vis-a-vis service providers such as airlines, consulates, Government authorities and the travelling public from exploitation by unreliable travel agents.

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The European Travel Agents’ and Tour Operators’ Associations – ECTAA

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ECTAA is the voice of European travel agents and tour operators. It regroups the national associations of travel agents and tour operators of 25 EU Member States, of 1 EU accession country as well Switzerland and Norway. All together ECTAA represents some 70.000 enterprises, employing 490.000 persons and generating a turnover of 190 billion Euros. ECTAA is recognised in Brussels by industry and decision-makers alike as the main representation of both travel agents and tour operators and is an esteemed consultation partner on any policy that may have an impact on travel agents’ and tour operators’ businesses. ECTAA‘s main tasks consist in monitoring all legislative proposals, non-legislative measures and activities, which have a direct bearing on travel agents’ and tour operators’ businesses; Informing our Members on all European affairs through regular mailings and the organization of meetings; Consulting our Members with a view to adopting common trade positions on legislative proposals, planned initiatives and consultation procedures of European and international organizations; Representing the interests of the trade vis-à-vis the European decision-making institutions and international organizations. ECTAA also represents the interests of travel agents and tour operators when dealing with other organizations that have an impact on this industry in Europe, such as IATA, ISO, etc. Finally, ECTAA acts as a point of contact for governments in destinations when dealing with tour operator related issues and coordinates the exchange of information amongst Members in key areas of operational delivery (crisis handling, health and safety, sustainable tourism).

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The Travel Agents Association of New Zealand – TAANZ

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The Travel Agents Association of New Zealand (TAANZ) was incorporated in 1962 and today represents more than 90% of all agents operating in New Zealand. TAANZ is unique having its own Bonding scheme and agreement with IATA and its airline constituents through the TAANZ IATA agreement formed in 2011. The TAANZ Bonding Authority has the responsibility for the review of its members’ financial positions and calculating and administering the securities of its members. TAANZ has the enviable position of never once in its history failing to realise the security of agents in default. TAANZ sets and upholds professional standards through a rigorous accreditation of agency selling staff and agency approved travel brokers. Its strength is in its ability to offer advocacy, business advice and education to agents and their staff. Its focus is on ensuring the customer is at all times attuned to the benefits of using a TAANZ Bonded Travel agent. TAANZ agents are responsible for 70% of air sales and more than 80% of total travel sales and employ and contract 3,000 travel industry workers.

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The American Society of Travel Agents – ASTA

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The American Society of Travel Agents (ASTA), established in 1931, is the world’s largest and most influential travel agency trade association, representing more than 8,000 members in more than 140 countries. ASTA is committed to upholding the professionalism and profitability of its members through effective representation, education and training, and by identifying and meeting the needs of the traveling public. Members include travel agencies and agents, suppliers, tour operators, hotels, car rental firms, travel schools and future travel professionals. In 2011, the U.S. travel agency industry, which includes Online Travel Agents (OTA), Travel Management Companies (TMC), traditional retail travel agencies and independent travel agents, produced $136 Billion in travel sales. Air sales accounted for $82 Billion or 60 percent of the total air market. [ARC, PhoCusWright] The U.S. travel agency industry: operates over 13,500 retail locations; has a total payroll output of $5.6 Billion; employs 83,290 workers; plus, provides income for an additional 40,280 self-employed independent travel agents. [ARC, Bureau of Labor Statistics, PhoCusWright] ASTA member agencies produce 78% of total agency sales in the U.S.

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